Frequently Asked Questions

Visiting PEAQ

Where is PEAQ located?

PEAQ Social Wellness Club is located in Al Quoz, Dubai. Please refer to our Contact page for directions and current opening hours.

Is parking available?

Yes. We validate self-parking for up to two hours. Please ask reception to validate your parking before leaving.

Valet parking is also available directly through Goshi. Valet charges are paid directly to Goshi and are not covered by PEAQ.

When should I arrive?

We recommend arriving 10-15 minutes before your first Lagree class or Assisted Stretching session. This gives you enough time to check in, change and become familiar with the space.

What happens if I arrive late?

For safety reasons, late entry may not be possible once a Lagree class has started. A late arrival for Assisted Stretching may result in a shorter session so the following appointment can begin on time.

What should I bring?

Bring comfortable activewear and water. Grip socks are required for Lagree and are available to purchase at PEAQ. For Contrast Therapy, please bring suitable swimwear. Women's swimwear is available to purchase at PEAQ if needed.

Are changing rooms and showers available?

Yes. Changing and shower facilities are available for guests using the club.

What should I wear for Assisted Stretching?

Wear comfortable, flexible clothing that allows you to move freely. Activewear is recommended.

Bookings and Cancellations

How do I make a booking?

You can view availability and book Lagree classes, Contrast access and Assisted Stretching sessions through the PEAQ booking platform. Advance booking is recommended, particularly during peak times.

What is the cancellation policy?

Please cancel or reschedule at least 12 hours before your booking. Late cancellations and no-shows will result in the loss of the session credit. For memberships, the applicable late-cancellation or no-show rate will be charged in accordance with your membership terms.

Can I reschedule my booking?

Yes. You can reschedule up to 12 hours before the scheduled start time, subject to availability.

What happens if PEAQ cancels a booking?

If PEAQ needs to cancel a class or session, the credit will be returned to your account. Wherever possible, our team will help you find another suitable time.

Memberships and Guests

Do I need to be a member to visit PEAQ?

PEAQ offers memberships as well as selected individual sessions and packages. Please check the booking platform or contact our team for the latest access options.

Can I bring a guest?

Guest access depends on your membership and the experience being booked. Please contact our team before your visit so we can confirm availability and arrange the appropriate booking.

Do membership or package credits expire?

Credit validity depends on your membership or package. The relevant expiry information can be found in your account and membership terms.

Can I pause or cancel my membership?

Membership freezes and cancellations are governed by the terms of your chosen plan. Please contact our team for assistance and confirmation of the applicable notice period.

Wellness and Safety

Is Contrast suitable for everyone?

Heat and cold exposure may not be suitable for everyone. If you are pregnant, have a heart or circulatory condition, experience high or low blood pressure, are sensitive to extreme temperatures or have another medical concern, please consult your doctor before booking. Stay hydrated and leave the sauna or cold plunge immediately if you feel dizzy, unwell or uncomfortable.

Can I attend if I am pregnant or recovering from an injury?

Please consult your doctor before booking. We also recommend informing your Lagree instructor or Stretching therapist in advance so they can determine whether the experience can be safely adapted.

Can I use Contrast after drinking alcohol?

No. Please do not use the sauna or cold plunge while under the influence of alcohol or recreational substances.

What etiquette should I follow in the Contrast area?

Please shower before using the shared recovery facilities, wear appropriate swimwear and follow all displayed safety instructions. Be mindful of other guests, keep shared areas tidy and respect the calm, social nature of the space.

Careers, Events and Partnerships

How can I work at PEAQ?

We are always interested in meeting people who share our passion for wellness, performance and community. Send your CV and a short introduction to hello@peaqwellness.com.

Can I host an event at PEAQ?

PEAQ welcomes enquiries for private events, community experiences and brand activations. Email partnerships@peaqwellness.com with your preferred date, expected number of guests and a brief description of the event.

Who should I contact about a partnership?

For collaborations, corporate wellness, sponsorships, brand partnerships and media activations, email partnerships@peaqwellness.com.

How can I contact PEAQ?

For general questions, bookings and memberships, email hello@peaqwellness.com.